Intersessions - Web Site Hosting Services



Add, Change, Delete Email Accounts

In this section we'll show you how to:

  • Add an email account
  • Modify an existing email account
  • Delete an email account
  • Setup catch-all accounts so that you can bounce, capture or delete mis-addressed emails
  • Add, change, delete vacation messages

Add a New Email Account

1. Click on 'New Email Account' in the Main Menu.

2. Enter the email account name, password, real name and check the spam detection box to enable spam filtering. Passwords must pass the strength (complexity test) otherwise the 'Add' button is grayed out. Use a combination of upper and lower case letters, numbers and special characters.

2a. When the password 'strength' bar turns green you will be able to click on the 'Add' button.

3. If the email account addition is successful you'll see the action message in red (below) and the new account will be added to the list of email accounts. Otherwise check that the email account name does not duplicate an existing forward, autoresponder or mailing list name and try again.

Modify an Existing Email Account

1. Click on 'Email Accounts' in the Main Menu.

2. Click on the modify icon for the email account you wish to modify.

2. Enter the information you wish to change. You can enter a new password; re-route email addressed to this account; and either enable or disable spam filtering. Please see the table of contents of this manual for information on using spam preferences and vacation messages. Be sure to click on the 'Modify User' button to save your changes.

Deleting an Existing Email Account

1. Click on 'Email Accounts' in the Main Menu.

2. Click on the trash icon for the email account you wish to delete.

3. The delete user confirmation window appears. You can arrange to have email addressed to the deleted account forward elsewhere by checking the box and entering a forwarding address. Otherwise just click on 'Confirm Delete'.

4. If successful you'll see the action message in red (below) and the account will have been deleted from the list of email accounts.

 

Bounce, Capture, Delete Mis-Addressed Email (Catch-all Account)

Email to a misspelled email account at your domain can either be rejected (i.e. bounced), deleted or directed to a valid local or remote email account which is then known as a catch-all account. A catch-all account is useful if you are concerned that important emails are being addressed to variations of email addresses such as, jon@your_domain.com instead of the correct john@your_domain.com.

Important Note about Catch-all Accounts: Enabling a catch-all account makes your domain susceptible to spammer dictionary attacks. This is an attack in which a spammer sends his email to every conceivable name at a domain in the hope that some of the email names are valid and will get through. If you have a catch-all enabled everyone of these emails will be accepted and be delivered to you. Not only will you put an unneccessary load on the mailserver but you risk exceeding your mail quota. In addition, the spammer now mistakenly thinks that each name variation is a valid email account and will continually send out emails to these addresses. We highly recommend that you select 'Set Catch-All Bounced' and not use a catch-all account. You can simply setup email forwards for the name variations you think you might need. Important: We reserve the right to permanently disable catch-all accounts if abused or the target of spamming attacks.

1. Click on 'Email Accounts' in the Main Menu.

2. Catch-all options:

(A) To use a local email account as the catchall for mis-addressed email click on the catchall icon next to the email account name

The catchall icon turns red and the catchall destination changes in the heading.

(B) To use a remote email account as the catchall for mis-addressed email click on 'Set Remote Catchall Account' at the bottom of the window.

Enter the remote email address and click on the Add button.

If successful the remote address will appear in the catchall destination at the top of the email account list window.

 

(C) To delete mis-addressed email click on 'Set Catchall Email Deleted' at the bottom of the window

CatchAll Delete will appear in the catchall destination at the top of the email account listing.

(D) To reject mis-addressed email click on 'Set Catchall Bounced' at the bottom of the window (Recommended)

CatchAll:Bounced will appear in the catchall destination at the top of the email account listing.

 

Add, Change, Delete Vacation Messages

1. Click on 'Email Accounts' in the Main Menu.

2. Click on the modify icon for the email account you wish to add a vacation message

3. Select the radio button for vacation and enter your subject and message in the text boxes. A copy of each email received will be saved in your email account and your vacation notice will automatically be sent out to the sender. To delete a vacation message select the radio button 'Standard Routing'. To change a vacation message just edit the contents of the message box. Be sure to click on 'Modify User' to save your changes.

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