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Email Troubleshooting  When
you try to send email you get a message that says '553 Sorry,
that domain isn't in my list of allowed rcpthosts'.
99
times out of 100 this is because you don't have 'SMTP
Authentication' turned on. This means your email program
is not sending your username and password information
and, as a result, our mailserver will not relay mail to
the outside world for you. If you are using Outlook Express
please see step 10 in the tutorial.
The box that says  'My
server requires authentication' must be checked - and
only that box. Other email clients are similar.
When
you try to send email you get a message that says something
like "can't connect to mailserver".
This
is usually caused by your local ISP (Comcast, Verizon,
AT&T, etc) blocking connections to remote mailservers.
They do it primarily to stop virus infected PC's and spammers
on their networks from spamming the outside world. These
blocks may be temporary or permanent but they only affect
your outgoing email - not the incoming.
If
this happens to you you can use your local ISP's outgoing
(smtp) mailserver instead of ours. Call your ISP to find
out the name of the mailserver and the connection info.
You can still leave the incoming (POP3 or IMAP) mailserver
setting pointing to our servers so you can retrieve your
email.
Typically ISP's will only block connections
to outgoing (SMTP) port '25'. We have other ports available that can be
used to connect to out mailservers - try port 26 and port 587.
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